mrtm88 Privacy Policy

1 Definitions and Scope

In this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Information" refers to any data that can identify you directly or indirectly, including your name, mobile phone number, email address, identity card number (MyKad), residential address and account information.
• "Transaction Data" refers to records of deposits, withdrawals, betting history and payment activity in your account.
• "Technical Data" refers to your IP address, web browser type, device operating system, and cookie information collected automatically.
• "Player" or "User" refers to any individual who registers for or uses the mrtm88 platform.

This policy applies to all users who access the mrtm88 platform from Malaysia and other countries permitted under our international licensing.

2 Information We Collect

mrtm88 collects your personal information through several main channels:

2.1 Information You Provide Directly

• Full name as it appears on your identity card (MyKad)
• Identity card number for age verification purposes — players must be 21 years of age or older
• Active email address for account communications and notifications
• Mobile phone number for two-factor verification and support
• Residential address for verification and compliance purposes
• Payment account details such as bank account number or e-wallet ID for processing withdrawals

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Device type, model and operating system
• Web browser type and version
• Login session time and duration
• Pages visited, buttons clicked and navigation activity within the platform
• Technical performance data and error reports

2.3 Information from Third-Party Sources

In certain circumstances, we may receive basic information about you from payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency providers (USDT, BTC, ETH) for transaction verification purposes only.

3 How We Use Your Information

mrtm88 uses the personal information collected solely for lawful and necessary purposes in operating a responsible online gambling platform:

• Creating and securely managing your player account
• Processing deposits and withdrawals through supported payment methods
• Verifying your identity and age (21 years and above) in line with licensing requirements
• Providing responsive customer support via live chat and email
• Sending transaction notifications, account updates and bonus information
• Detecting and preventing fraud, money laundering and suspicious activity
• Complying with legal requirements and international licensing regulations
• Improving the user experience based on platform usage patterns
• Sending relevant marketing communications — only if you give your consent

4 Information Sharing and Disclosure

mrtm88 does not sell, lease or transfer your personal information to third parties for commercial purposes. However, we may share your data in the following limited circumstances:

4.1 Trusted Service Providers

We work with selected service providers who assist in operating our platform, including technical infrastructure providers, payment solution providers and identity verification services. All these parties are bound by strict confidentiality agreements and may only use your data for the purposes specified.

4.2 Legal and Licensing Requirements

mrtm88 may be required to disclose your personal information to licensing authorities, regulatory bodies or law enforcement agencies when required by law or a valid court order.

4.3 Fraud Prevention

To protect the platform and other players, we reserve the right to share information with companies within our group or selected partners to detect and prevent fraud, money laundering and platform abuse.

5 Data Security Measures

mrtm88 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or unauthorised disclosure:

• 256-bit SSL/TLS encryption for all data transmissions between you and our servers
• Passwords are stored in hashed form using modern encryption algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) is available and encouraged for all accounts
• Continuous monitoring for suspicious activity and intrusion attempts
• Internal access to player data is restricted based on job requirements (principle of least privilege)
• Regular security audits by independent parties
• A clear incident response plan in the event of a data breach

Although we take appropriate security measures, no system can provide an absolute 100% security guarantee. We encourage you to use a strong password and not share your login details with anyone.

6 Cookies and Tracking Technologies

mrtm88 uses cookies and similar tracking technologies to improve your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve our services. This data is aggregated and does not identify individuals.
• Functional Cookies: Store your preferences such as language and display settings to make your experience more comfortable.
• Analytics Cookies: Help us understand usage patterns and platform weaknesses for ongoing improvement.

You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the mrtm88 platform.

7 Your Personal Data Rights

As an mrtm88 player, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information (the "right to be forgotten"), subject to legal and licensing requirements that oblige us to retain certain records.
• Right to Restriction of Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw any consent you have previously given without affecting the validity of processing that has already taken place.

8 Payment Data and Financial Transactions

mrtm88 accepts various payment methods including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH). For each payment method, we apply strict data protection practices:

• Payment information is transmitted through secure encrypted channels
• mrtm88 does not store credit or debit card numbers directly — transactions are processed through third-party payment gateways that comply with PCI-DSS standards
• Bank account or e-wallet details you register for withdrawals are stored securely and used only to process payments to you
• All transactions are recorded and can be reviewed by you through your account history
• Deposit processing time is immediate, while withdrawals typically take 30 minutes to 3 hours

The minimum deposit for all methods is RM10 and the minimum withdrawal is RM50. Transaction records are retained in accordance with applicable legal and licensing requirements.

9 Child Protection and Age Restriction

mrtm88 does not knowingly collect personal information from children or underage individuals. Measures we take include:

• Mandatory age verification during registration using identification card details (MyKad)
• Additional identity checks when there is reason to suspect a user may be underage
• Immediate closure of accounts confirmed to be held by individuals under the age of 21

If you become aware that an underage person has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

10 Privacy Policy Updates and Amendments

mrtm88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our operational practices, legal requirements or service expansion. We will notify you of any material changes through:

• A notification in your account upon your next login
• Email to the address registered in your account
• A prominent notice displayed on the main page of the platform

Continued use of the mrtm88 platform after changes take effect will be considered acceptance of the amended Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Previous versions of this Privacy Policy can be requested from our support team if you need them for reference.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat: Available 24/7 directly through the mrtm88 platform, in Malay and English
• Email: [email protected] — response within business hours

We will make every effort to address each privacy-related inquiry carefully and within a reasonable time. Your satisfaction and trust in our platform are our priority.